Showing posts from October, 2011


Believe it or not, Mr. Bobo has made enough trips around the sun to develop more than a dozen opinions and attitudes about what goes on around him. Of course, all of Mr. Bobo’s opinions are well-informed and carefully thought out. Well, maybe not all of them. Maybe some of them. Maybe not. Hell, maybe they’re all off the cuff. But once in a while, one of those opinions gets rubbed and scratched and clawed at until it festers and becomes what we lovingly refer to as a pet peeve.

Look, here’s one now:

Customers who ask for their orders TO GO, and then enjoy their delicious W. D. Deli food at a table in the restaurant. I understand that some people might have a Howard Hughes kind of thing going on where they hate the thought of eating from a plate that someone else may have eaten from at sometime, regardless of the fact that it has been cleaned, sanitized, and run through a steaming commercial dishwasher. Those people need to order their food TO GO and eat from disposable stuff because of…

The People Business

"No matter what business you’re in, you’re in the people business."

There are things that people say to you that you remember for the rest of your life. Something about whatever it is whoever it was said resonates with you for some reason and you have one of those "aha" moments, only without Oprah or Gayle, or even the "aha." You just think to yourself, "Yeah, that makes a lot of sense."

I can’t tell you when I heard this little tidbit, or where I was, or who said it. But I remember it. It replays in my head a lot. I think back to all the different jobs I’ve had - from pumping gas in Yellowstone National Park to working as a special education teacher for severe/profound high school kids in San Antonio - and everything in between... And it always been true.

"No matter what business you’re in, you’re in the people business."

At W. D. Deli we’re definitely in the people business, and we love it. Having just spent a wonderful weekend with som…

Keeping one's cool...

Exactly one week ago Mr. Bobo and Mr. Beers were in the very throes of party planning. Mr. Beers turned 50 on Saturday, October 8. There were big plans underway for big fun at a big party in a newly redesigned backyard shangri-la-de-da. Family and friends were traveling to San Antonio from all over the place. Some came from Dallas/Ft. Worth. Others came from Chicago, Tulsa, Maryland... The air was filled with excitement and anticipation.

On the morning of Friday, October 7, the deli boys walked into work just in time to find... to find... to find everyone at W. D. Deli in a tailspin. The walk-in cooler had stopped working. The refrigeration repair guy was called. Mr. Bobo texted the amazing Luke Garza from Josephine Street CafĂ© and asked to "borrow" some space in their walk-in cooler. The deli staff began emptying the deli cooler by throwing away thousands of dollars worth of meats, cheeses, chicken salads, cookie doughs... Our expert dishwasher Justin began to move the shelv…

Missing Bert

At the very end of August, 2011, a wonderful friend passed away. He was a young man who enjoyed life to the maximum. Bert Lozano loved family and friends and put smiles on the faces of everyone he knew. He was 42. FORTY. TWO.

His death was a big slap in the face. A big kick in the gut. It took the very breath out of many of us. "Untimely," doesn’t even begin to describe it. All of us who knew Bert had to think of his death as a huge wake-up call. The phrase "Life is too short" suddenly became words to live by.

A few days after his death, there was a funeral in his hometown, and a few days after that, in the early days of September, there was a celebration of his life here in San Antonio. The San Antonio celebration was sad and sweet and funny and wonderful. Friends shared memories of Bert. There was laughter through tears.

Bert’s death and the memorial reminded me of the different times I have encountered death. Sometimes family members, sometimes friends. It happens.…