Showing posts from July, 2013

You'll let us know.

One of the things that we try to impress upon our staff is the importance of customer service. We tell them that they have to think of themselves as hosts at a party, and to think of our customers as guests. You want to make sure your guests have a good time, right?

We want our customers to come in and get fast but courteous service, and generous portions of delicious food at a fair price. Our staff works hard and they do a great job. But none of us are perfect. Once in a while we fall short, and once in a while a customer will call or email and let us know. It's not what we want to hear - that we've fallen short - but we're thankful, always grateful, to get the heads-up from someone willing to take the time and let us know what we can do to do a better job.

Mostly, though, ladies and gentlemen, we're given the opportunity to smile and say "Thank you" to the many people who compliment us on what a nice group of folks we have here at W. D. Deli. Last week a co…

our first trip to San Diego

Just this past weekend we had the great good fortune to spend a long weekend in San Diego, California.  Our good friends, Michael Davis and Craig Campbell recently relocated from San Antonio to beautiful sunny southern California, and kindly invited us to come visit.  They were great hosts and it was a great weekend. An added bonus was getting to see Jeremy Woodruff, a great guy who used to live in San Antonio, but moved to Arizona a few years ago.  Jeremy showed up to join in the San Diego fun, and added his own special brand of  - of - well, Jeremy-ness.

We're still basking in the fresh memories of good times with great friends.  But, you know, it's always good to get home, and back to seeing our San Antonio peeps.  There's still a good chunk of summer left.  Let's meet out on the patio for a delicious salad and lots of iced tea.

The Living Document: Our Everchanging Menu.

The W. D. Deli Tuesday Soup Of The Day has changed. Some of you are already mourning the loss of the Tomato Chipotle Bisque. I mourn it with you. I loved that soup. But it looks like not enough of us did. We always had a bunch of that creamy spicy stuff left at the end of the day. So we all put on our thinking caps on and decided to change that Tuesday soup to Broccoli & Cheese. And just like my mom used to say to her four children, "I don't love one of you more than the other. I love you all the same. You're all different."

The deli menu has changed many times during the twenty-three years that W. D. Deli has been in existence. When the deli first opened the menu was smaller, but it included things that we don't have anymore. When the deli first opened we offered tongue.  There was a barbecued chicken salad on the menu. We only had one kind of iced tea. Our customers had their choice of only two, maybe three, different cookies. Over the years the menu has e…